There isn’t any kind of business that does not require excellent management.

“It is management that deals directly with the most difficult part of any business every single minute of every day” – people.

• It is our managers who are the engine of business.
• It is our managers who make the wheels turn and generate the fuel to move things forward.
• It is our managers who are responsible to motivate, plan, organize, create/oversee processes, and monitor and control all aspects of the businesses that we run.

What gets done is the function of Leadership, whose focus is external toward the marketplace; how things get done, is dependent upon the expertise of management. We all know when we are in an establishment that is managed well, whether it is a restaurant, a retail store, a shipping store, a gas station, a hospital, or a Dr.’s office. Everyone seems to know what they are doing. Their behavior demonstrates the company values – how they greet you, the processes that are in place, and how efficiently they do their work. It is either seamless, and appears effortless; or is it chaotic and confusing. And doesn’t that dictate to us, the consumer, whether or not we want to do business with them again?

Management is an art and a science and a learnable skill.

Within this framework, there seems to be a universal problem that exists: when someone excels in their individual contributor position, they frequently are promoted into management. But, here’s the dirty little secret – THEY ARE DIFFERENT SKILLS!!!! We would not ask someone who can drive a car to pilot a plane. Why then, do we assume that if you excel in one area of the business, you automatically can become a manager managing the most difficult part of the business?

As extraordinary as we are as human beings, doing extraordinary things like landing men on the moon and bringing them home again, why does this concept seem to escape most business organizations?

Listen up Leaders – managers truly are the engine of your company. Do not assume that this multifaceted position comes naturally. It does not! It requires training – give it to them! It requires resources! Give it to them! It requires constant support. Give it to them! Listen to them and give them what they need so that YOUR business can be successful.

It has been proven that people do not leave companies, they leave managers. So… create a business environment that can run effectively and where leadership and management are partners in the company’s success.